Privacy Policy
Privacy Policy
We are committed to protecting the personal privacy and data security of all our customers. This privacy policy explains how we collect, use, store and protect your personal information when you purchase our products and related services.
1. Information We Collect
We may collect the following information you actively provide:
- Full name, shipping address, phone number and email
- Payment information and order records
- Customer consultation messages and after-sales communication content
- Basic device and browsing information for store access
2. How We Use Your Information
Your personal data will only be used for the following purposes:
- Process, ship and confirm your pet product orders
- Provide after-sales service, return and exchange support
- Reply to your questions about pet accessories, size, logistics and products
- Send necessary order notifications and service reminders
- Optimize store products and customer shopping experience
3. Information Protection
We adopt safe technical and management measures to protect your personal data from leakage, tampering, loss or unauthorized access.
We will not sell, trade or rent your personal information to any third parties for commercial purposes.
4. Third-Party Services
Our store may cooperate with third-party logistics, payment and platform service providers.
Third-party agencies must strictly abide by privacy protection regulations and only use your information within the authorized scope.
5. Cookies
We may use cookies to improve your browsing experience, record preference settings and optimize page display.
You can disable cookies through your browser settings at any time.
6. Your Rights
You have the right to check, modify or request the deletion of your personal information.
If you have any data privacy concerns, please contact our customer service team.
7. Policy Update
We reserve the right to update this Privacy Policy at any time.
The revised version will be posted on the store page and take effect immediately. Your continued purchase and use of our services means you agree to the updated terms.
8. Contact Us
If you have any questions about this Privacy Policy or personal data protection, please feel free to contact our customer service.