Faqs
Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your order within 24 hours of placing it. Please contact our customer service immediately with your order number; we will assist you as soon as possible. Orders that have been shipped cannot be canceled or modified.
Shipping & Delivery
Q: Which countries/regions do you ship to?
A: We provide global shipping, covering most countries and regions. For remote areas, additional shipping fees may apply; specific details will be displayed at checkout.
Q: How long does shipping take?
A: Delivery time varies by region: 3-7 business days for major mainstream countries, and 7-15 business days for remote regions. You can track your order status with the tracking number provided after shipment.
Q: Do I need to pay customs duties?
A: Customs duties are determined by the import policies of your country/region. We will declare the package truthfully; the recipient is responsible for any customs duties incurred.
Pet Supplies
Q: Are your pet supplies safe for my pets?
A: All pet supplies are made of non-toxic, pet-friendly materials, complying with international safety standards. We strictly screen suppliers to ensure no harmful substances, safe for pets to use for a long time.
Daily Necessities
Q: What materials are your daily necessities made of?
A: Our daily necessities focus on durability and practicality, using high-quality materials such as food-grade plastics, cotton, and stainless steel. Specific materials are detailed in each product description.
Q: Can daily necessities be used for a long time? Are they easy to clean?
A: All daily necessities are designed for long-term use, with wear-resistant and easy-to-clean features. Most products can be washed directly with water or wiped clean, saving your time and effort.
After-Sales Service
Q: What if the product is damaged or defective upon receipt?
A: Please take photos/videos of the damaged/defective product and contact our customer service within 7 days of receipt. We will verify and provide a full refund or free replacement, with no additional cost to you.
Q: Can I return or exchange products?
A: You can return or exchange products within 30 days of receipt, provided the products are unused, undamaged, and in their original packaging. The return shipping fee is borne by the customer, except for defective products.
Q: How to contact customer service?
A: You can contact us via the "Contact Us" page on our store, or send an email to our customer service mailbox. We will reply to your inquiry within 24 business hours.